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Silva Sousa Fernando
Dipl. Kaufmann VSH
Head of
Customer Service Center
Education and professional experience
2024
Head of Customer Service Center, Viollier AG
2023
Project Manager, tribework AG, Schlieren
2019
Head of Customer Service International, Deichmann SE, Dietikon
2017
Head Contact Center, Worldline Schweiz AG, Zurich
2013
Coordinator Collections & CMI, Sonae Sierra SA, Porto and Düsseldorf
2008
Freelance personnel consultant, Swiss Job, Porto
2008
Business Management Diploma, HSO Örlikon
2006
Personnel Consultant, Universal-Job, Zurich
2002
Clerk, Swisscard AECS, Horgen
Location

Viollier AG
Hagmattstrasse 14
4123 Allschwil
Switzerland

T
+41 848 121 121
Expertises
Contact Center
Back Office
Project management
Customer Experience
Artificial intelligence
KVP
Performance / KPI
Education and professional experience
2024
Head of Customer Service Center, Viollier AG
2023
Project Manager, tribework AG, Schlieren
2019
Head of Customer Service International, Deichmann SE, Dietikon
2017
Head Contact Center, Worldline Schweiz AG, Zurich
2013
Coordinator Collections & CMI, Sonae Sierra SA, Porto and Düsseldorf
2008
Freelance personnel consultant, Swiss Job, Porto
2008
Business Management Diploma, HSO Örlikon
2006
Personnel Consultant, Universal-Job, Zurich
2002
Clerk, Swisscard AECS, Horgen